Our upstream provider has reported this incident has been resolved. If you experience any further problems with calls please contact us.
Posted Jun 15, 2020 - 14:05 AEST
Identified
Our upstream provider have confirmed this issue is within their network and are continuing to work on a resolution. We are continuing to follow up with them and will provide further updates as they become available.
Posted Jun 15, 2020 - 13:07 AEST
Investigating
We are currently investigating an incident affecting inbound and outbound calls for Sentrian and our telephony customers. Initial investigation indicates this is due to a problem with our upstream provider. Please note that this may impact support calls to us. Support tickets can be logged via our online support request form https://help.sentrian.com.au/get-support/ or via requests@sentrian.com.au
Posted Jun 15, 2020 - 11:26 AEST
This incident affected: Sentrian Hosted Networks - Voice.